Support

FAQ

Procurement-grade answers for producers who need clean execution and tight boundaries.

Scout → Ready → Run → Save → Close.

Fit + Boundaries

Booking + Payment

Coverage Windows + Definitions

We aim for boring execution. Boring is a compliment.

Not sure what fits? Request The Ready (Arrival Control).

Compliance + Venue Reality

Deliverables + Documentation

Emergency + Escalation

What you'll receive

• One-page scope (services, timing windows, investment, conditions)
• 48-hour closeout recap (photos + what happened + what was prevented)

Still deciding? Start with The Ready.

It's the cleanest way to protect install before your team arrives.

Fit + Boundaries

Do you work white-label under our brand?

Do you do creative, strategy, fabrication, or builds?

Will you solicit our end client?

Who are you built for?

Who are you not a fit for?

Booking + Payment

How do we reserve dates?

What are your payment terms?

Do you require a card-on-file?

Do you accept POs / vendor onboarding?

Can you sign NDAs / MSAs?

What's your cancellation or reschedule policy?

Coverage Windows + Definitions

What's the difference between Scout, Set, Run, Save, and Clean?

What's the difference between The Ready (Arrival Control) and The Run (Install Support)?

What's the difference between The Run and The Save?

What is a half-day and full-day block?

Can you hold standby windows?

Do you provide storage?

Not sure what fits? Request The Ready (Arrival Control).

Compliance + Venue Reality

Are you insured and bonded? Can you provide a COI?

Can you comply with venue rules / fire marshal constraints?

Do you perform labor that requires union/venue jurisdiction?

Do you handle freight brokerage or freight claims?

Can you work with our vendors (AV, fabrication, shipping, etc.)?

Deliverables + Documentation

What do we receive before work begins?

How do you communicate updates?

Do you document critical items before install?

What do we receive after the show?

Can you provide an inventory list for what was consolidated/returned?

Emergency + Escalation

How fast can you respond to a Save?

What does "controlled escalation" mean?

Can you source replacement items during install?

What if something is out of scope mid-show?

What you'll receive

Still deciding? Start with The Ready.